Delivery and Returns

How much does shipping cost?

We offer FREE delivery on all orders over £10. For orders less than £10 the postage cost is £2.50.

Orders placed by 3pm on a weekday are guaranteed to be shipped the same day with next working day delivery. Orders placed between 3pm-5pm are usually shipped the same day, but we cannot guarantee next day delivery. While the majority of orders are dispatched the same day and delivered within 24 hours (excluding orders placed over the weekend) we cannot guarantee the delivery schedule of the couriers. 98% of orders arrive within 2* working days of being placed.

If you need the items in a hurry, we have a number of options for you. You can collect from our Swansea store, Choose the Pre-12 Delivery option or call us on 0800 049 29 19 to discuss further options. Choosing the Pre-12 Delivery will incurr a £6.00 charge for shipping. This is due to the increased cost of this service.

Once your order is shipped you will receive a notification via email. If you do not see an email in your Inbox please check your spam or junk folder in your email client, especially if this is the first time you have purchased from Inx Direct.

Who do you ship with?

We have several options to help us get your order to you quickly and safely. Our warehouse team will always pick the most appropriate to ensure fast delivery. The majority of orders are split between Royal Mail, Parcelforce or Evri Tracked. Larger orders including toner cartridges are mostly shipped using Parcelforce or Evri.

Tracking is usually available on the website, and we will aim to send tracking info to the email given during your purchase.

Returns/Order Cancellation

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 allows for a 14 days (14 working days following the day in which you place your order) cooling off period within which you will have the right to cancel your order and request a full refund.

You can log in and inform us via the ‘My Orders’ section that you wish to return an item.

We will then supply you with a return authorisation number (“RMA”) and request that you return the Products to us via the address, which will be provided to you at the same time as the RMA.

All postage costs are your responsibility.

You have a legal obligation to take reasonable care of the goods while they are in your possession and any goods returned not faulty must be in unused condition with no seals broken.Once we have received the goods back from you, we will give you a refund via your original payment method.

Faulty Goods

If you are experiencing problems with your ink cartridges purchased through this Website it may be possible to resolve your problem by taking the following actions:

INK LEVEL SHOWING AS LOW OR EMPTY: When you install your cartridge, you should be presented with an option similar to ‘Do you want to install a new cartridge?’, You should always select ‘yes’ as this resets the ink level that is read from the cartridge ‘chip’. If you haven’t done this on initial installation, remove the cartridge and then re-install using the correct method.

CARTRIDGE NOT PRINTING / PRINTING FAINTLY: If the cartridges are not printing at all, firstly ensure you have removed the protective tape from the cartridge itself. We suggest you use the clean printheads function included with your printers’ software; this can often remove any ‘dried in’ ink on the cartridge. Once you have run the clean printheads function, print a ‘nozzle check’ test print and you should see a test pattern for each of the different coloured ink in your cartridge, this obviously differs by cartridge type i.e. black, tri-colour or photo-cartridge. If any of these are faint or missing, repeat the clean printheads function and print a further ‘nozzle check’. If after the second process any are still faint or missing, we can assume the cartridge is faulty.

If after taking the above action, the cartridge is still not working and you are sure the fault is not linked to the printer itself, please request a return by logging in and going to ‘My Orders’ and requesting to return an item.

We will then supply you with an RMA and request that you return the Products to us via our freepost address, which will be provided to you at the same time as the RMA. Upon returning the goods, please quote the RMA and your order number. Once received back into our warehouse we will test your cartridge. If it is established that the cartridge is faulty, we will issue a replacement or full refund to you via your original payment method or credit your account accordingly.

Incorrect Products

If you believe the product is incorrect because your printer is not listed on the box, this may not be the case. Each cartridge type is often used in many different printers. As the printer manufacturers frequently release new printer models, we can often have stock where the packaging does not contain the latest model list.

You can check that you have the correct cartridges by comparing the cartridge models listed for your printer against a printer listed on the box using the information on the Website. If the cartridge model numbers match then you have received the correct cartridges.

Important: If you are still in doubt, please contact us on [email protected] or 0800 049 29 19 BEFORE opening the product packaging. Unfortunately, we cannot exchange any non-faulty product where the seals have been broken or if the cartridge has been used.

If you are sure that the product is incorrect, please log in and go to ‘My Orders‘ to request an RMA number and arrange return.

If it is established that the cartridge is incorrect, we will issue a replacement or full refund to you via your original payment method or credit your account accordingly.

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